Terms of Service
Wagging Tails LLC dba Poop Angels - Policies, Procedures, Terms & Conditions

Updated & Effective as of February 1, 2022

Our Guarantee - Not all superheros wear capes, and not all angels have halos – but at Poop Angels, it is our goal to make your experience heavenly – 100% satisfaction guaranteed. If you're not happy, please contact us at 973-446-5001 or email us at scoop@poopangels.com within 24 hours of the service. We'll happily come back to re-scoop your yard for FREE. All work is considered final after 24 hours. Our guarantee is considered null and void if any of our Terms & Conditions are broken.

Access - Gates/doors must be unlocked and free and clear of any barriers blocking entry (i.e. dogs, locks, furniture, etc.) to the yard. If we cannot access your yard to complete a service, you will be notified and charged for the service.

Aggressive Dogs - We are unable to work around aggressive dogs. In the event that we cannot access your yard or complete a service due to an aggressive dog, Poop Angels will notify you and you will be charged for the service.

Appointment Reminders - When you register with Poop Angels, you may opt into appointment reminders (via email/text) so you know we are coming.

Cancellations & Service Change Requests - Poop Angels understands sometimes you will need to cancel service because life just happens. You may pause, cancel or change your service. Poop Angels requires 24 hours advance notice to pause, cancel or change your service or you will be charged for the service.

Disinfection - To prevent spread of disease from yard to yard, we will disinfect our shoes, tools, and hands after each visit.

Dogs In Yard - Poop Angels love animals and are happy to work with friendly dogs present in the yard. We love dogs and enjoy playing with them while we are there. It's what makes our job fun!

Holidays - Poop Angels observe the following holidays: New Year's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Thanksgiving Day Friday, Christmas Week (if Christmas falls on a weekend, we will take the following week off).

Hours of Operation - Business hours are 9am - 5pm, Monday through Friday. Scooping hours are during daylight hours.

Inclement Weather - Inclement weather may make it hazardous or impossible to make a scheduled cleanup. In this event, we will be responsible for servicing your yard as soon as possible. You may choose to scoop the dog waste yourself at no charge. If you choose to leave it for Poop Angels, the charge will be double the weekly fee for collecting double the poop.

Keys - Poop Angels prefers not to hold onto keys. If keys are required to access the yard, a lock box or combination lock may be provided by the client.

Landscaping - In order to successfully find and collect poop: grass sprinklers must be turned off on the day of our service; grass must be maintained; leaves and other debris must be removed from the yard.

Payments - Poop Angels requires a major credit card or debit card to be kept on file in our secure online portal. We accept MasterCard and Visa. Invoices are charged monthly. Ongoing schedules are invoiced on the last day of the month for the upcoming month of services. All other services are invoiced on the date of confirmation and due upon receipt of the invoice. One-time services will be charged the minimum fee in advance of the service and any additional services/fees after the completion of service will be charged when the service is complete.

Pet & Yard Photo Release - Poop Angels loves to proudly showcase the before and after of our services as well as a client's pets on the company website, marketing materials, and social media (Facebook, Instagram, Google+). We ask all clients for permission to take and use their yard and pet's photos in all of the above-mentioned mediums.

Pet Vaccinations - Your dog must be up to date on all proper vaccinations and make available said vaccinations for review in the event of a dog bite of a Poop Angels employee.

Refund & Credit Policy - All prepaid services canceled in accordance with our cancellation policy will be credited to an account for use toward future services up to one year from the date of cancellation.

Service Times - Poop Angels cannot guarantee a precise time of arrival and thus does not accept specific time requests.

Vacations - If you and your pet plan to be on vacation and away from your home, please let us know if you would like to put a hold on your service. In the event you have a pet sitter staying who will be cleaning up the dog waste, you can cancel service at no charge. However, if the waste is left for cleaning upon Poop Angels return, additional fees will be applied.

Waste Disposal - Poop Angels will bag all waste and dispose of in your receptacle. Some clients prefer to have a space designated can. Just let us know.

Water Access - While on location, the Poop Angels may need to utilize your outdoor spigot to clean loose stools from your yard from equipment. We may also need to use it to mix sanitizers and disinfectants, or deodorizing solutions.

By initiating service, both parties agree to the above terms and responsibilities.